IRELAND ORDERS
Free shipping on orders over €80
We will post your order within 2 working days, subject to availability.
If your order value is €80 or more, then delivery is free to any destination in the Republic of Ireland (Subject to a max weight of 10kg). Order values for less than €80 will incur a standard delivery charge of €7. 
Delivery time within Ireland is within 2-4 working days from dispatch. We will contact you should this change.

 
NOTHERN IRELAND ORDERS
Free shipping on orders over €80
We will post your order within 2 working days, subject to availability.

If your order value is €80 or more, then delivery is free to any destination in Nothern Ireland (Subject to a max weight of 10kg). Order values for less than €80 will incur a standard delivery charge of €7. 
Delivery time within NI is within 3-5 working days from dispatch. We will contact you should this change.

UK ORDERS
We will post your order within 2 working days, subject to availability.
All orders from the UK will incur a standard delivery charge of €15. 
Delivery time within the UK is within 3-5 working days from dispatch. We will contact you should this change.
 
 
EUROPEAN ORDERS
We will post your order within 2 working days, subject to availability.
All orders from Europe will incur a standard delivery charge of €22. Delivery time within Europe is up to 7 working days from dispatch.


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In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to pursue with your order, we will cancel the order and issue a full refund.

 

If you need to buy a once off small item, please drop us an email before placing your order. We can send through an post and we will ship by weight.

 

 

 

 

Returns Policy

* If you bought the product(s) on our Etsy store, please refer to the terms and conditions available here and contact us through the Etsy platform.

 

If you placed your order on justineleguil.com, please refer to this page.

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We gladly accept returns, exchanges and cancellations

* Contact us within: 14 days of delivery.

* Ship items back within: 30 days of delivery.

* Cancellation: 14 days of delivery.

 

 

Returns requests must be made in writing or by email to contact@justineleguil.com within 14 days of delivery date quoting invoice number and reasons. We might also ask for pictures of the products. No returns are acceptable without Justine le Guil prior approval and delivery instructions for transport. Shipping will be charged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Justine Le Guil products are handmade. There may be slight differences in colour, shape and weight due to this nature, the buyer accepts this when the order is placed.

 

Several types of goods are exempt from being returned:

* Custom or personalised orders

* Gift cards

* Digital downloads

* Intimate items (for health/hygiene reasons)

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or PayPal account again. Then, please contact your bank or PayPal.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@justineleguil.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 14 days of delivery at contact@justineleguil.com. Once your request is approved by email, please send your item to: Justine Le Guil Ground Floor, 8-9 Marino Mart, Fairview, Dublin 3, Ireland.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping

To return your product, please contact us at contact@justineleguil.com. Once you request is approved, you should mail your product to: Justine Le Guil Ground Floor, 8-9 Marino Mart, Fairview, Clontarf Dublin 3, Ireland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

This policy was last updated in January 2019.

Vegan & Cruelty-Free Luxury Cosmetics Handmade With Natural and Organic Ingredients. Small Batches Made in Ireland.  Shipping to EU

© 2018 - 2019 by Justine le Guil - Handcrafted and Natural Cosmetics  - Dublin, Ireland. Photographs: Antoine B.

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