FAQ

The Cosmetics

Safety and EU regulations


As per Cosmetics regulations in Europe, Justine le Guil's products have been assessed by a cosmetic chemist and safety assessor. A Cosmetic Product Safety Report (certification) has been delivered for each cosmetic. Also, our Good Manufacturing Process are adhered to at all times. This being said, these products are for external use only and must not be used around the eyes, mucous membranes or on broken skin. If irritation occurs discontinue use. Please note the soaps and shampoos are handmade with essential oils. These products are not specifically intended for children under 3 years of age. If you are breastfeeding, pregnant, taking any medications or under medical supervision, please contact your doctor before use.




Vegan and Cruelty-free


Our products are vegan and not tested on animals. Also, our suppliers confirmed the ingredients are not used on animals either. The business is part of Beauty without Bunnies Program (Peta).




Organic & Substainable Palm Oil


As confirmed by our supplier, the palm oil is organic, from a sustainable source and RSPO (Roundtable on Sustainable Palm Oil) certified. It can be from a number of origins: Brazil, Ecuador, Ivory Coast or Columbia. Hence the palm oil does not come Sumatra and Bornea (where the orangutans live for example).




Organic Essential oils


Fragrances are not used to make the cosmetics, only organic essential oils as it is a more natural option. If you are breastfeeding, pregnant, taking any medications or under medical supervision, please contact your doctor before use.




Care Instructions (Soaps and Shampoos)


Please don't forget to allow your soap or shampoo to dry in order to keep it longer. It is advised to store them on a soap dish and away from water.




SCI (Sodium cocoyl isethionate)


SCI is used to make our solid shampoos. This natural surfactant is derived from coconut with foaming and softening properties. It leaves a very soft touch on the skin and hair.





The Packaging

Soaps


Soap bars are handcrafted and hand cut, hence the weight, colour and shape may vary slightly.

Soap bars are wrapped by hand with FSC & chlorine-free paper, kraft paper or box and brown paper tape (which is plastic free). We use recycled, 100% post consumer waste and FSC paper to print labels. Labels are also cut and applied by hand with solvent-free glue.




Shipping Packaging


Your order is shipped in Recycled & unbleached wrapping paper, recycled & plastic free padded envelopes. You might also receive your item(s) in reused boxes and wrapping paper. The boxes are closed with brown paper tape.

We advise you to reuse the wrapping paper, boxes and enveloppes when possible to reduce waste. A printed invoice is not included with your order in order to save paper. However, if you would like a printed receipt, please let us know.




Skincare accessories


Our makeup remover pads, reusable cotton pads and face cloths are handmade in Dublin. Hence the weight and shape may vary slightly.

These products are offered in a plastic-free and eco-frendly packaging. Labels are also cut and applied by hand with solvent-free glue.




Solid Shampoos


Solid shampoos are handcrafted. Hence the weight, colour and shape may vary slightly.

The shampoos are wrapped by hand with FSC & chlorine-free paper and then put in a small kraft box. We use recycled, 100% post consumer waste and FSC paper to print labels. Labels are also cut and applied by hand with solvent-free glue.





Your order

Privacy policy


To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. Some delivery companies required phone numbers and we will ask you to provide your phone number only if required. You may also choose to provide us with additional personal information (for a custom order, for example). For more details, please check the Privacy Policy Page.




Shipping Fees


IRELAND ORDERS
Free shipping when you spend €50 or more
Order values for less than €50 will incur a standard delivery charge of €7.
NORTHERN IRELAND ORDERS
Free shipping when you spend €50 or more
Order values for less than €50 will incur a standard delivery charge of €7.
​UK ORDERS Free shipping when you spend €80 or more
Order values for less than €80 will incur a standard delivery charge of €14.50.

EUROPEAN ORDERS Free shipping when you spend €80 or more
Order values for less than €80 will incur a standard delivery charge of €22 but temporarily reduced to €18.50 (as of 5 August 2020). More details here.




Refund and Returns


We gladly accept returns, exchanges and cancellations * Contact us within: 14 days of delivery. * Ship items back within: 30 days of delivery. * Cancellation: 14 days of delivery. Returns requests must be made in writing or by email to contact@justineleguil.com within 14 days of delivery date quoting invoice number and reasons. We might also ask for pictures of the products. No returns are acceptable without Justine le Guil prior approval and delivery instructions for transport. Shipping will be charged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Justine Le Guil products are handmade. There may be slight differences in colour, shape and weight due to this nature, the buyer accepts this when the order is placed. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days. ​Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 14 days of delivery at contact@justineleguil.com. Once your request is approved by email, please send your item to us. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. More details here.




Safety


The shop is powered by Wix and the website is HTTPS. The SSL certificate allows your site to use Hyper Text Transfer Protocol Secure (HTTPS), which is the secure protocol through which your browser communicates with sites. When using HTTP sites, any data that is transferred can potentially be accessed or manipulated by attackers. However, when using HTTPS sites, data is encrypted and authenticated and therefore secured. In order to get more details regarding SSL and HTTPS, please read the Wix page about these.




Payment Methods


When you order the products on justineleguil.com, you can pay with PayPal or by Credit/Debit Card. When you choose the latest payment method, we use a third party payment processor, Stripe, Inc. Justine le Guil does not store credit card details and instead relies on Stripe for this. It is also possible to place an order directly with us by email (eg: Wholesale orders). For such orders, it is possible to pay with PayPal or by Bank Transfer.




Shipping Companies


The items will be delivered with either with Parcel Motel or DPD




Christmas 2020


The latest ordering dates to ensure delivery before Christmas: - Republic of Ireland & Northern Ireland (Parcel Motel): To Be Confirmed - UK (Parcel Motel): To Be Confirmed - Europe (DPD): 14/12/2020 More details here - Please note that DPD will be closed from the 25th of December for a short period.




Gift Sets


Looking for a gift for a loved one? Our products can be wrapped in a lovely furoshiki. We also offer gift sets but if you wish one tailored especially for you, don't hesistate to complete the pre-order form and we will be happy to create a gift sets with the products and the packaging you want.




Can I leave a review?


Absolutely! You can leave your review on our Facebook page, Etsy store or Google My Business. Should you have any issues with your order, please contact us first so we can solve it as soon as possible!




Covid-19 - Update (18/11/2020)


We still receive orders and ship them within 2 business days to Ireland, UK and Europe. Due to the current situation, please expect delays. Deliveries to Ireland & UK: Orders are shipped with Parcel Motel. It currently takes up to 3 business days to receive your parcel in the Republic of Ireland. Deliveries to Europe: Orders are shipped with DPD to 27 countries in Europe. They are doing their best at the moment to deliver your parcel as fast as possible. A tracking number will be communicated to you so you can see where is your order. You can track you order here: Parcel Motel
DPD However, please contact us if you have any questions. Thank you for your patience and stay safe!




The product I want to order is out of stock


Justine Le Guil is a small business and unfortunately, some cosmetics can be out of stock. You can complete the form here to pre-order the product you want and Justine will reply to you as soon as possible.





Where to buy?

Wholesale


We are always glad to discuss the possibility of selling our products in physical or online stores. Please don't hesitate to contact us to get our catalogue and further details on how to become our stockist.




Online


Justine le Guil's cosmetics are currently available through the shop.
You can also find some of our products on Etsy and on Marketstreet.





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© 2018 – 2020 by Justine le Guil - Handcrafted and Natural Cosmetics  - Dublin, Ireland. Photographs: Antoine B.